Shipping policy

Shipping Policy

At Pro Armour Ltd, we aim to deliver all orders swiftly, safely, and transparently. This Shipping Policy outlines how we process and dispatch both standard and bulk orders, and what you can expect in terms of costs, timeframes, and responsibilities.

1. Standard E-Commerce Orders (Individual Purchases)

a. Shipping Provider

  • We use Evri as our default shipping partner for standard orders due to its cost efficiency and tracking features.

  • Alternative or expedited shipping options may be available at checkout and are subject to additional charges.

b. Order Processing Times

  • Orders are typically processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).

  • Estimated delivery timeframes will be shown at checkout and vary depending on destination and service level.

c. Shipping Costs

  • Shipping charges are calculated at checkout based on order weight, size, and delivery address.

  • Any expedited services or special delivery requests will include clearly displayed additional costs.

d. Tracking Information

  • Once dispatched, tracking details will be emailed to you so you can monitor the status of your shipment.

2. Bulk Orders (Trade & Business Customers)

a. Custom Order Process

  • Bulk orders are made-to-order and require direct contact via info@pro-armour.co.uk.

  • These orders are subject to a formal agreement outlining lead times, shipping terms, and payment.

b. Lead Times & Dispatch

  • Bulk orders are typically dispatched 6–8 weeks from the date of order confirmation, depending on manufacturing schedules and availability.

  • We aim to keep customers informed of progress and potential delays, including issues caused by customs, shipping backlogs, or other unforeseen events.

c. Bulk Shipping Costs

  • Bulk shipping fees are calculated individually and quoted during the ordering process, based on shipment size, destination, and chosen delivery method.

3. International Shipping

  • We offer international delivery on both individual and bulk orders.

  • Customs duties, import taxes, or fees may be levied by the destination country. These are the responsibility of the customer and are not included in our prices.

  • Pro Armour Ltd is not liable for delays resulting from customs clearance processes.

4. Delivery Issues

a. Lost or Damaged Parcels

  • If an order arrives damaged or is lost in transit, please notify us within 48 hours of delivery at info@pro-armour.co.uk.

  • We will liaise with the courier and keep you updated throughout the claims process.

b. Incorrect Shipping Details

  • Customers are solely responsible for ensuring the delivery address provided is complete and correct.

  • Pro Armour Ltd cannot be held liable for lost or delayed deliveries caused by incorrect or incomplete information.

5. Contact Us

If you have any questions about your shipment or need help tracking your delivery, please contact:

📧 Email: info@pro-armour.co.uk